Accessing NetApp SolidFire Active IQ

By default, NetApp HCI sends performance and alert statistics to the NetApp SolidFire Active IQ service. As part of your normal support contract, NetApp Support monitors this data and alerts you to any performance bottlenecks or potential system issues. You need to create a NetApp Support account if you do not already have one (even if you have an existing SolidFire Active IQ account) so that you can take advantage of this service.


  1. Open a web browser and browse to
  2. Do one of the following:
    Scenario Steps
    You do not have a NetApp Support account (or you currently have an existing SolidFire Active IQ account)
    1. Click Sign up now. The NetApp Support account registration pages appear.
    2. Follow the instructions on these pages to register for a NetApp Support account.
    3. After your account is activated, reopen the login page and proceed with the steps in the following option.
    You have an existing NetApp Support account (or have just created an account)
    1. On the login page that appears, log in with your NetApp Support credentials.
    2. When you are logged in, the Dashboard appears and you can monitor your NetApp HCI installation usage statistics.
    3. See the online help documentation within the Active IQ interface.