Monitoring your NetApp HCI installation

By default, NetApp HCI sends performance and alert statistics to the NetApp SolidFire Active IQ service. As part of your normal support contract, NetApp Support monitors this data and alerts you to any performance bottlenecks or potential system issues. You need to create a NetApp Support account if you do not already have one (even if you have an existing NetApp SolidFire Active IQ account) so that you can take advantage of this service.


  1. Open a web browser and browse to the IP address of the management node. For example:
  2. Log in to NetApp Hybrid Cloud Control by providing the NetApp HCI storage cluster administrator credentials.
  3. Click Monitor.
    The browser opens the NetApp SolidFire Active IQ interface at
  4. Do one of the following:
    Scenario Steps
    You do not have a NetApp Support account (or you currently have an existing NetApp SolidFire Active IQ account)
    1. Click Sign up now. The NetApp Support account registration pages appear.
    2. Follow the instructions on these pages to register for a NetApp Support account.
    3. After your account is activated, reopen the login page and proceed with the steps in the following option.
    You have an existing NetApp Support account (or have just created an account)
    1. On the login page that appears, log in with your NetApp Support credentials.
    2. When you are logged in, the Dashboard appears and you can monitor your NetApp HCI installation usage statistics.
    3. See the online help documentation within the NetApp SolidFire Active IQ interface.
  5. After you log in and can see the Active IQ interface, verify that the NetApp HCI compute and storage nodes are reporting telemetry correctly to Active IQ:
    1. If you have more than one NetApp HCI installation, click Select a Cluster and choose the correct cluster from the list.
    2. In the left-hand navigation pane, click Nodes.
    3. Click Storage or Compute to see a list of all storage or compute nodes that are properly reporting data to Active IQ from this installation.
  6. If a node or nodes are missing from the list, contact NetApp Support.