Viewing OnCommand Insight logs

You can view various Data Warehouse and Cognos logs in OnCommand Insight.

About this task

You can examine troubleshooting and status information in Cognos and Data Warehouse log files.


  1. Log in to the Data Warehouse portal at https://hostname/dwh, where hostname is the name of the system where OnCommand Insight Data Warehouse is installed.
  2. In the navigation pane on the left, click Troubleshooting.
  3. In the Logs section, click Log Files.
    The following log files are displayed:

    dwh.log Lists the status of Data Warehouse jobs
    wildfly.log Provides information about the WildFly application server
    dwh_upgrade log Provides information about the upgrade on Data Warehouse
    ldap.log Logs messages related to LDAP authentication
    dwh_troubleshoot.log Logs messages that can help troubleshooting DWH problems
    sanscreenap.log Provides information about connection to the server, authentication and access to the Cognos repository, and information about other processes
    cognosserver.log Cognos log
  4. Click on the name of the log file you want to view.