Configuring ServiceNow for integration

Integrating ServiceNow with Insight requires several setup tasks.

About this task

The following tasks must be performed when integrating ServiceNow with Insight:
On the ServiceNow side:
  • Elevate Role
  • Install Update Sets
  • Set up users
On the Insight side:
  • Add the ServiceNow user
On the Python connector side:
  • Install Python
  • Install additional libraries
  • Initialize the connector
  • Edit the config.ini file
  • Test the connector
  • Synchronize the connector
  • Schedule daily task execution

Each of these is explained in greater detail in the following sections.