Unable to access SAP HANA system

Description

The backup operation fails during the quiesce operation if the SAP HANA system is not accessible or the host is down.

Error message

SCC-00164: Application quiesce for plug-in [hana] failed with exit code [1] and with error: [hdb-00004] Connection failed, as the connection to the HANA node was refused. Connecting to database ( SID: H73 ) using the following HDB User Store Keys: [HS73] failed with error: [hdb-00004] Connection failed, as the connection to the HANA node was refused. Unable to execute hdbsql statement using the hdbuserstore keys provided in the config. Update the userstore keys and try again.

Corrective action

Update the user store key and try again.