SnapCenter log on and operations fail with error underlying provider failed to open


SnapCenter log on attempts and data protection operations fail when the Microsoft MySQL service goes down. This can occur when the system drive where MySQL is installed is full.

Error messages

Error seen on the user interface: The underlying provider failed on open

Error seen in logs: Can't connect to MySQL server on localhost

Corrective action

Manage the disk space on the system drive, and then start the MYSQL service.