SnapCenter Plug-in Package for Microsoft Windows or SnapCenter Plug-in for Microsoft SQL Server upgrade might fail on hosts with SQL databases on VMDK

Description

When upgrading SnapCenter Plug-in for Microsoft Windows or SnapCenter Plug-in for Microsoft SQL Server on hosts with SQL databases on VMDK, the upgrade might fail.

Error message

The installation log displays the error Engine: error 80070002 while running parcel operations .

Workaround

Delete the following directories on the plug-in host:

• C:\Windows\SnapCenter plugin
• All files and directories in C:\Users\Administrator.domain_name\AppData\Local\Downloaded Installations

If the upgrade does not succeed after you delete the specified files and directories, you might need to reboot the SQL server host, and then delete the files and directories.