Sending a support bundle to technical support

When an issue requires more detailed diagnosis and troubleshooting information than an AutoSupport message provides, you can send a support bundle to technical support.

Before you begin

You must have access to the support bundle to send it to technical support.

You must have a case number generated through the technical support web site.

Steps

  1. Log in to the NetApp Support Site.
  2. Search for Knowledge Base article 29302.
  3. Follow the instructions on how to upload a file to technical support.