Acknowledging and resolving events

You should acknowledge an event before you start working on the issue that generated the event so that you do not continue to receive repeat alert notifications. After you take corrective action for a particular event, you should mark the event as resolved.

Before you begin

You must have the Operator, OnCommand Administrator, or Storage Administrator role.

About this task

You can acknowledge and resolve multiple events simultaneously.

Note: You cannot acknowledge Information events.

Steps

  1. In the left navigation pane, click Events.
  2. From the events list, perform the following actions to acknowledge the events:
    If you want to... Do this...
    Acknowledge and mark a single event as resolved
    1. Click the event name.
    2. From the Event details page, determine the cause of the event.
    3. Click Acknowledge.
    4. Take appropriate corrective action.
    5. Click Mark As Resolved.
    Acknowledge and mark multiple events as resolved
    1. Determine the cause of the events from the respective Event details page.
    2. Select the events.
    3. Click Acknowledge.
    4. Take appropriate corrective actions.
    5. Click Mark As Resolved.
    After the event is marked resolved, the event is moved to the resolved events list.
  3. Optional: In the Notes and Updates area, add a note about how you addressed the event, and then click Post.