Sending a support bundle to technical support

When an issue requires more detailed diagnosis and troubleshooting information than an AutoSupport message provides, you can send a support bundle to technical support.

Before you begin

You must have access to the support bundle to send it to technical support.

You must have a case number generated through the technical support web site.

Steps

  1. Log in to the NetApp Support Site.
  2. Search for Knowledgebase Answer 1029870.
  3. Follow the instructions to upload a file to technical support.