Retrieving the support bundle using a Windows client

If you are a Windows user, you can download and install a tool to retrieve the support bundle from your Unified Manager server. You can send the support bundle to technical support for a more detailed diagnosis of an issue. Filezilla or WinSCP are examples of tools you can use.

Before you begin

You must be the maintenance user to perform this task.

You must use a tool that supports SCP or SFTP.

Steps

  1. Download and install a tool to retrieve the support bundle.
  2. Open the tool.
  3. Connect to your Unified Manager management server over SFTP.
    The tool displays the contents of the /support directory and you can view all existing support bundles.
  4. Select the destination directory for the support bundle you want to copy.
  5. Select the support bundle you want to copy and use the tool to copy the file from the Unified Manager server to your local system.