If you require technical support for your NetApp Element software-based storage system, NetApp Support can connect remotely with your system. To gain remote access, NetApp Support can open a reverse Secure Shell (SSH) connection to your environment.
About this task
You can open a TCP port for an SSH reverse tunnel connection with NetApp Support. This connection allows NetApp Support to log in to your management node. If your management node is behind a proxy server, the following TCP ports are required in the
sshd.config file:
| TCP port |
Description |
Connection direction |
| 443 |
API calls/HTTPS for reverse port forwarding via open support tunnel to the web UI |
Management node to storage nodes |
| 22 |
SSH login access |
Management node to storage nodes or from storage nodes to management node |
Steps
- Log in to your management node and open a terminal session.
- At a prompt, enter the following:rst –r sfsupport.solidfire.com –u element –p <port number>
NetApp Support can provide the port number needed to access your management node with an SSH connection.
- To close a remote support tunnel, enter the following:rst --killall