Enabling remote NetApp Support connections

If you require technical support for your NetApp Element software-based storage system, NetApp Support can connect remotely with your system. To gain remote access, NetApp Support can open a reverse Secure Shell (SSH) connection to your environment.

About this task

You can open a TCP port for an SSH reverse tunnel connection with NetApp Support. This connection allows NetApp Support to log in to your management node. If your management node is behind a proxy server, the following TCP ports are required in the sshd.config file:
TCP port Description Connection direction
443 API calls/HTTPS for reverse port forwarding via open support tunnel to the web UI Management node to storage nodes
22 SSH login access Management node to storage nodes or from storage nodes to management node

Steps

  1. Log in to your management node and open a terminal session.
  2. At a prompt, enter the following:rst –r sfsupport.solidfire.com –u element –p <port number>
    NetApp Support can provide the port number needed to access your management node with an SSH connection.
  3. To close a remote support tunnel, enter the following:rst --killall