What AutoSupport is

AutoSupport enables technical support to proactively monitor the health of your StorageGRID Webscale system. In addition to the automatic weekly message, an AutoSupport message can be sent at any time by manually triggering AutoSupportʹs "call home" mechanism.

The AutoSupport’s "call home" mechanism sends a message to technical support that includes the following information:

By analyzing this information, technical support can help you determine the health and status of your StorageGRID Webscale system and troubleshoot any problems that might occur. This also includes monitoring the storage needs of the system, such as the need to expand.

For more information about AutoSupport, go to NetApp Support.


AutoSuppport page