Upgrading controller software on the E2700 controller

You might need to upgrade the SANtricity OS controller software on an E2700 controller if the controller is operational but not functioning optimally, or if you want to use the new features in a new software release.

Before you begin

You must have access to the online help for the SANtricity Storage Manager Enterprise Management Window or the SANtricity Storage Manager System Upgrade Guide.
Note: You can use the Enterprise Management Window to perform both major upgrades and minor upgrades. You can use the Array Management Window to perform minor upgrades only.

About this task

SANtricity OS controller software upgrades should not be applied to the E2700 controller unless the controller software release is specifically stated to be compatible with the StorageGRID Webscale appliance.

The E2700 controller used in the StorageGRID Webscale appliance supports E-Series SANtricity OS Controller Software version 8.30.x only. You should not install a different version.

Note: Contact technical support with any upgrade-related questions.


  1. Download the controller software installation files.
    1. Go to NetApp Downloads: Software and sign in.
    2. Locate E-Series/EF-Series SANtricity OS Controller Software.
    3. For the platform, select E2700.
    4. Select the version of E-Series SANtricity OS controller software you want to install, and click View & Download.
    5. Follow the online instructions to download the appropriate ZIP or TAR file for the E2700 controller in your StorageGRID Webscale appliance.
  2. If the StorageGRID Webscale appliance is running in a StorageGRID Webscale system, shut down the E5600SG controller.
    1. From the service laptop, log in to the grid node:
      1. Enter the following command: ssh admin@grid_node_IP
      2. Enter the password listed in the Passwords.txt file.
      3. Enter the following command to switch to root: su -
      4. Enter the password listed in the Passwords.txt file.
      When you are logged in as root, the prompt changes from $ to #.
    2. Stop all StorageGRID Webscale services:/etc/init.d/servermanager stop
    3. Shut down the E5600SG controller:shutdown -h now

      Shutting down the E5600SG controller interrupts the connectivity to the E2700 controller, so you can apply the controller software upgrade.

  3. Refer to the SANtricity Storage Manager System Upgrade Guide or the SANtricity Storage Manager online Help, and upgrade the E2700 controller's firmware, NVSRAM, or both.
    Attention: If you need to upgrade the NVSRAM in the E2700 controller, you must confirm that the SANtricity OS file you downloaded was designated as compatible with StorageGRID Webscale appliances.
  4. Once the upgrade operation has completed, power cycle the StorageGRID Webscale appliance.
    1. Turn off both power switches, and wait until all LED and seven-segment display activity has stopped.
    2. Turn on both power switches.
    3. Wait 10 minutes. Confirm that none of the amber LEDs on the front or back of the shelf are lit.
  5. Monitor the seven-segment codes.
    • E2700 controller:

      The final LED state is 99.

    • E5600SG controller:

      The final LED state is HA for version 1.5 or later, or SG for version 1.3.