Acknowledging alarms

Depending on the situation, you can choose to acknowledge alarms while you are trying to resolve the underlying issue.

Before you begin

About this task

An acknowledged alarm continues displaying as an alarm at the component level on the Alarms page; however, once an alarm has been acknowledged, it no longer propagates up the Grid Topology tree. The Grid Topology tree is displayed as Normal (green) or in the color of the next most severe unacknowledged alarm or more severe service state.
screenshot showing alarm severity propogating up the topology tree

screenshot showing acknowledged alarm, not affecting topology tree

There are many reasons why you might want to acknowledge an alarm. For instance, while testing or troubleshooting the StorageGRID Webscale system, you might want to hide (by acknowledging) alarms in order to better track unknown issues. Or, you might, because of time constraints, want to acknowledge an alarm that you can more effectively attend to later.

When a service is in a state of Administratively Down, all attribute alarms for that service — including acknowledged alarms — are removed. The current attribute values at the time the service restarts will be used to determine if any new alarms are triggered.

Steps

  1. Select Grid.
  2. Select grid node > service or component > Alarms > Main.
  3. Click Acknowledge next to an alarm.

    screenshot showing alarm acknowledgement being performed
  4. Click Apply Changes.
    The alarm is acknowledged, and a notification is sent to designated personnel.