StorageGRID Webscale software logs

You can use StorageGRID Webscale logs to troubleshoot issues.

These logs can be accessed by logging in as admin and then su to root using the password listed in the Passwords.txt file.
Category File name Notes Found on
General /var/local/log/bycast.log

The file bycast.log is the primary StorageGRID Webscale troubleshooting file.

The file bycast-err.log contains a subset of bycast.log (messages with severity ERROR and CRITICAL). CRITICAL messages are also displayed in the system under Grid > Site > Node > SSM > Events.

All grid nodes
/var/local/log/bycast-err.log
/var/local/core/ Contains any core dump files created if the program terminates abnormally. Possible causes include assertion failures, violations, or thread timeouts.
Server Manager /var/local/log/servermanager.log Log file for the Server Manager application running on the server. All grid nodes
/var/local/log/GridstatBackend.errlog Log file for the Server Manager GUI backend application.
/var/local/log/gridstat.errlog Log file for the Server Manager GUI.
Services /var/local/log/acct.errlog   Storage Nodes running the ADC service
/var/local/log/adc.errlog Contains the Standard Error (stderr) stream of the corresponding services. There is one log file per service. These files are generally empty unless there are problems with the service. Storage Nodes
/var/local/log/ams.errlog   Admin Nodes
/var/local/log/arc.errlog   Archive Nodes
/var/local/log/clb.errlog   API Gateway Nodes
/var/local/log/cmn.errlog   Admin Nodes
/var/local/log/cms.errlog   Storage Nodes
/var/local/log/cts.errlog This log file is only created if the Target Type is "Cloud Tiering - Simple Storage Service (S3)". Archive Nodes
/var/local/log/dds.errlog   Storage Nodes
/var/local/log/idnt.errlog   Storage Nodes running the ADC service
/var/local/log/ldr.errlog   Storage Nodes
/var/local/log/nms.errlog   Admin Nodes
/var/local/log/ssm.errlog   All grid nodes
NMS /var/local/log/nms.log

Captures notifications from the Grid Management Interface and the Tenant Management Interface.

Captures events related to the operation of the NMS service, for example, alarm processing, e-mail notifications, and configuration changes.

Contains XML bundle updates resulting from configuration changes made in the system.

Contains error messages related to the attribute downsampling done once a day.

Contains Java web server error messages, for example, page generation errors and HTTP Status 500 errors.

Admin Nodes
  /var/local/log/nms.errlog

Contains error messages related to MySQL database upgrades.

Contains the Standard Error (stderr) stream of the corresponding services. There is one log file per service. These files are generally empty unless there are problems with the service.