Defining the problem

The first step to solving a problem is to define the problem clearly.

This table provides an example of the type of information that you would collect to define the problem:
Question Sample response
What is the StorageGRID Webscale system doing or not doing? What are its symptoms? Client applications are reporting that they cannot store objects to the StorageGRID Webscale system.

Many alarms have been triggered.

When did the problem start? Object creation was denied at about 14:50 this afternoon.
How did you first notice the problem? Notified by client application. Also received e‐mail notifications.
Is the problem reproducible? Problem is ongoing.
What is the frequency of the problem? This is the first time this has happened.