HE error: Error synchronizing with SANtricity OS Software

The seven-segment display on the compute controller shows an HE error code if the StorageGRID Webscale Appliance Installer cannot synchronize with SANtricity OS Software.

About this task

If an HE error code is displayed, perform this corrective action.

Steps

  1. Check the integrity of the two SAS interconnect cables, and confirm they are securely connected.
  2. As required, replace one or both of the cables, and try again.
  3. If this does not resolve the issue, contact technical support.