Service with an error state

If you detect that a service has entered an error state, attempt to restart the service.

Before you begin

You must have the Passwords.txt file.

About this task

Server Manager monitors services and restarts any that have stopped unexpectedly. If a service fails, Server Manager attempts to restart it. If there are three failed attempts to start a service within five minutes, the service goes down, fails to start, and enters an error state. Server Manager does not attempt another restart.

Steps

  1. From the service laptop, log in to the grid node:
    1. Enter the following command: ssh admin@grid_node_IP
    2. Enter the password listed in the Passwords.txt file.
    3. Enter the following command to switch to root: su -
    4. Enter the password listed in the Passwords.txt file.
    When you are logged in as root, the prompt changes from $ to #.
  2. Confirm the error state of the service: service servicename status
    For example:
    service ldr status
    If the service is in an error state, the following message is returned: servicename in error state. For example:
    ldr in error state
    Note: If the service status is disabled, see the instructions for removing a DoNotStart file for a service.
  3. Attempt to remove the error state by restarting the service: service servicename restart
    If the service fails to restart, contact technical support.
  4. Log out of the command shell: exit