Escalation information checklist

If you cannot resolve the problem on your own, contact technical support. Before contacting technical support, gather the information listed in the following table to facilitate problem resolution.


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Item Notes
  Problem statement What are the problem symptoms? What is the history of the problem?
  Impact assessment What is the severity of the problem?
  Grid ID Click Configuration > Grid Options > Overview to locate the Grid ID.
  Software version Click Help > About to see the StorageGRID Webscale version.
  Customization Summarize how the StorageGRID Webscale system is configured. For example, list whether it uses storage compression, storage encryption, content protection options, archiving target, metadata dual commit, content dual commit, and so on.
  Grid specification file Export the latest version of the grid specification file for your StorageGRID Webscale system. From the Grid Manager, go to Configuration > Grid Options > Configuration, and click the export button.
  Baseline information Collect baseline information regarding ingest operations, retrieval operations, and storage consumption.
  Recent changes Summarize any recent changes made to the system or its environment.