Collect support data

You collect support data before and after replacing a component to ensure you can send a full set of logs to technical support in case the replacement does not resolve the problem.

Before you begin

Steps

  1. From the Home page of SANtricity System Manager, ensure that the storage array has Optimal status.

    If the status is not Optimal, use the Recovery Guru or contact technical support to resolve the problem. Do not continue with this procedure.

  2. Collect support data for your storage array using SANtricity System Manager.
    1. Select Support > Support Center > Diagnostics.
    2. Select Collect Support Data.
    3. Click Collect.

    The file is saved in the Downloads folder for your browser with the name support-data.7z.

  3. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For example, you can perform these steps:
    • Stop all processes that involve the LUNs mapped from the storage to the hosts.
    • Ensure that no applications are writing data to any LUNs mapped from the storage to the hosts.
    • Unmount all file systems associated with volumes on the array.
    Note: The exact steps to stop host I/O operations depend on the host operating system and the configuration, which are beyond the scope of these instructions. If you are not sure how to stop host I/O operations in your environment, consider shutting down the host.
    Attention: Possible data loss – If you continue this procedure while I/O operations are occurring, you might lose data.

After you finish

Go to Change configuration to duplex.