Complete host interface card replacement

You complete the HIC replacement by placing the controller online and confirming that the storage array is working correctly. Then, you can collect support data and resume operations.


  1. Place controller online.
    1. In System Manager, navigate to the hardware page.
    2. Select Show back of controller.
    3. Select the controller with the replaced host interface card.
    4. Select Place online from the drop-down list.
  2. As the controller boots, check the controller LEDs.
    When communication with the other controller is reestablished:
    • The amber Attention LED remains on.
    • The Host Link LEDs might be on, blinking, or off, depending on the host interface.
  3. When the controller is back online, confirm that its status is Optimal and check the controller shelf’s Attention LEDs.
    If the status is not Optimal or if any of the Attention LEDs are on, confirm that all cables are correctly seated and the controller canister is installed correctly. If necessary, remove and reinstall the controller canister.
    Note: If you cannot resolve the problem, contact technical support.
  4. Click Support > Upgrade Center to ensure that the latest version of SANtricity OS is installed.
    As needed, install the latest version.
  5. Verify that all volumes have been returned to the preferred owner.
    1. Select Storage > Volumes. If current owner and preferred owner are not listed select All volumes > Columns. Select current owner and preferred owner, and then recheck to verify that volumes are distributed to their preferred owners.
    2. If volumes are all owned by preferred owner continue to Step 6.
    3. If none of the volumes are returned, you must manually return the volumes. Go to Storage > Volumes > More > Redistribute volumes.
    4. If only some of the volumes are returned to their preferred owners after auto-distribution or manual distribution you must check the recovery guru for host connectivity issues.
    5. If there is no recovery guru present or if following the recovery guru steps the volumes are still not returned to their preferred owners contact support.
  6. Collect support data for your storage array using SANtricity System Manager.
    1. Select Support > Support Center > Diagnostics.
    2. Select Collect Support Data.
    3. Click Collect.

    The file is saved in the Downloads folder for your browser with the name support-data.7z.


Your host interface card replacement is complete. You can resume normal operations.