You can gather various types of inventory, status, and performance data about your storage array in a single file. Technical support can use the file for troubleshooting and further analysis.
About this task
Note: If the AutoSupport feature is enabled, you can also collect this data by going to the AutoSupport tab and selecting Send AutoSupport Dispatch.
You can run only one collection operation at a time. If you try to start another operation, you receive an error message.
Attention: Perform this operation only when instructed to do so by technical support.
Procedure
- Select tab.
- Select Collect Support Data.
- Click Collect.
The file is saved in the Downloads folder for your browser
with the name support-data.7z.
If your shelf contains drawers, the diagnostic data for that shelf is archived in a separate zipped file named tray-component-state-capture.7z.
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Follow the instructions provided by technical support to send the file to them.