Collect support data manually

You can gather various types of inventory, status, and performance data about your storage array in a single file. Technical support can use the file for troubleshooting and further analysis.

About this task

Note: If the AutoSupport feature is enabled, you can also collect this data by going to the AutoSupport tab and selecting Send AutoSupport Dispatch.

You can run only one collection operation at a time. If you try to start another operation, you receive an error message.

Attention: Perform this operation only when instructed to do so by technical support.

Procedure

  1. Select Support > Support Center > Diagnostics tab.
  2. Select Collect Support Data.
  3. Click Collect.
    The file is saved in the Downloads folder for your browser with the name support-data.7z. If your shelf contains drawers, the diagnostic data for that shelf is archived in a separate zipped file named tray-component-state-capture.7z.
  4. Follow the instructions provided by technical support to send the file to them.