Download software files from support site

You download the SANtricity OS software package from the NetApp Support Site to your management host system.

Before you begin

About this task

Important: Risk of data loss or risk of damage to the storage array - Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.
If you are upgrading SANtricity OS on a StorageGRID appliance (for example, SG5612 or SG5760), you need to stop I/O activity by placing the appliance into maintenance mode before continuing with this procedure, or data could be lost. For detailed steps, see the installation and maintenance instructions for your StorageGRID appliance.


  1. If your storage array contains only one controller or a multipath driver is not in use, stop I/O activity to the storage array to prevent application errors. If your storage array has two controllers and you have a multipath driver installed, you do not need to stop I/O activity.
  2. From the main view, select Manage, and then select one or more storage arrays that you want to upgrade.
  3. Select Upgrade Center > Upgrade SANtricity OS Software.

    The Upgrade SANtricity OS software page appears.

  4. Download the latest SANtricity OS software package from the NetApp support site to your local machine.
    1. Click Add new file to software repository.
    2. Click the link for finding the latest SANtricity OS Downloads.
    3. Click the Download Latest Release link.
    4. Follow the remaining instructions to download the SANtricity OS file and the NVSRAM file to your local machine.
    Note: Digitally signed firmware is required in version 8.42 and above. If you attempt to download unsigned firmware, an error is displayed and the download is aborted.

After you finish

Go to Transfer software files to the controllers.