Replacing a failed H610S chassis

You might need to replace the chassis if the fan, central processing unit (CPU), or dual inline memory module (DIMM) fails, or to fix overheating issues or problems with the boot process. The blinking amber LED in the front of the chassis is an indication of a possible need for chassis replacement. You must contact NetApp Support before you proceed.

Before you begin

About this task

The terms "node" and "chassis" are used interchangeably in the case of H610S, which is a one rack unit (1U) chassis.
Attention: New and spare H610S storage nodes might have additional installation requirements based on the existing Element software version of the storage cluster. Contact NetApp Support for more information.


  1. Locate the service tag in front of the failed chassis.
    The following figure is an example of the service tag:
    This figure shows the service tag in the H610S chassis.
  2. Verify that the serial number on the service tag matches the NetApp Support case number when you ordered the replacement chassis.
  3. Plug in the keyboard and monitor to the back of the failed chassis.
  4. Verify the serial number of the failed node with NetApp Support.
  5. Power down the chassis.
  6. Label the drives in the front and cables at the back with their locations, so that you can put them back in the same locations after the replacement.
  7. Remove the power supply units and cables.
  8. Remove the drives carefully, and place them on an antistatic, level surface.
  9. Remove the chassis by unscrewing the thumbscrews on the mounting ears.
    You must package and return the failed chassis to NetApp.
  10. Optional: Remove the rails and install the new rails that were shipped with your replacement
    You can choose to reuse the existing rails. If you are reusing the existing rails, you can skip this step.
  11. Slide the replacement chassis on to the rails.
  12. Insert the drives you removed earlier.
    Note: You must insert the drives in the same slots they were in before you removed them.
  13. Install the power supply units.
  14. Insert the power supply cables, and the network cables in their original ports.
    Small form-factor pluggable (SFP) transceivers might be inserted in the 10GbE ports of the replacement node. You should remove them before you cable the 10GbE ports.
    Note: Refer to your switch vendor's documentation if your switch does not recognize the cables.
  15. Power on the chassis by pressing the power button at the front.
    It takes approximately five minutes and 30 seconds for the node to boot.
  16. Perform the configuration steps.
    • If the H610S node is part of a NetApp HCI installation, use NetApp Hybrid Cloud Control to configure the storage resource. See the Expanding NetApp HCI storage resources section of the NetApp HCI Deployment Guide.

      NetApp HCI 1.6 Deployment Guide

    • If the H610S node is part of a SolidFire all-flash storage installation, configure the node using the NetApp Element software user interface (UI).

    Contact NetApp Support for assistance.