Configuring your ASUP processing

All NetApp products are equipped with automated capabilities to provide the best possible support for customers. The automated support (ASUP) periodically sends predefined and specific information to Customer Support. You can control the information to be forwarded to NetApp, and how often it is sent.

Before you begin

You must configure OnCommand Insight to forward data before any data is sent.

About this task

By default, ASUP data is forwarded using the HTTPS protocol. Although ASUP supports FTP and email for the delivery of ASUP data, you should use HTTPS because it provides the best security, and supports the latest ASUP features.


  1. On the Insight toolbar, click Admin.
  2. Click Setup.
  3. Click the ASUP & Proxy tab.
  4. In the ASUP section, select Enable ASUP to activate the ASUP facility.
  5. If you want to change your corporate information, update the following fields:
    • Company name
    • Site name
  6. Select your preferences for the following options:
    • What to send: Logs, inventory data, performance data
    • How to send: HTTP, HTTPS, FTP, email
  7. Enter the size and split file limits:
    • Size limit: For email ASUP data transmission, enter the maximum data size to be sent.
    • Split files if bigger than: For email ASUP data transmission, indicate the cutoff point for file size.

      The default split file limit is 1 MB.

  8. Click Test Connection to ensure that the connection that you specified works.
  9. Click Save.
  10. In the Proxy section, if you have selected the HTTP or HTTPS protocol for ASUP data transmission to connect to the Internet, enable the proxy, and define it.
  11. Click Test Connection to ensure that the proxy that you specified works.
  12. Click Save.