By default, ASUP sends only the Data Warehouse log files to technical support for assistance in troubleshooting; however, you can also choose to include a backup of the Data Warehouse database and select the type of data that is sent.
Procedure
- Log in to the Data Warehouse portal
at https://hostname/dwh, where hostname is the name of the
system where OnCommand Insight Data Warehouse is
installed.
- From the navigation pane on the left, click Troubleshooting.
- To specify that ASUP should include a backup of the Data Warehouse database, click the Include DWH Database Backup list and select one of the following options for the type of data that the backup should include:
- All (including Performance)
- All Except Performance
- Inventory Only
- Click Update.