You must set up a ServiceNow user for Insight to connect with and synchronize data.
Procedure
- Create a services account in ServiceNow.
Login to ServiceNow and navigate to . Click on New.
- Enter a user name. In this example, we will use
OCI2SNOW
as our integration user. Enter a password for this user.Note: In this How-to we use a services account user named OCI2SNOW
” across the documentation. You may use a different services account, but be sure it is consistent across your environment.
- Right-click on the menu bar and click Save. This will allow you to stay on this user in order to add roles.
- Click Edit and add the following roles to this user:
- asset
- import_transformer
- rest_service
- Click Save.
- This same user must be added to OnCommand Insight. Log in to Insight as a user with Administrator permissions.
- Navigate to and click on the Users tab.
- Click the Actions button and select Add user.
- For name, enter
OCI2SNOW
. If you used a different user name above, enter that name here. Enter the same password you used for the ServiceNow user above. You may leave the email field blank.
- Assign this user the User role. Click Save.