Submitting an online technical support request

If you have problems with the Insight installation, as a registered support customer, you can submit an online technical support request.

Before you begin

Using your corporate email address, you must register as a support customer to obtain online support services. Registration is performed through the support site (http://support.netapp.com).

About this task

To assist customer support in solving the installation problem, you should gather as much information as possible, including these items:

Insight serial number
Description of the problem
All Insight log files
Screen capture of any error messages

Procedure

Create a .zip file of the information you gathered to create a troubleshooting package.
Log in to the support site at mysupport.netapp.com and select Technical Assistance.
Click Open a Case.
Follow the instructions to your package of data.

After you finish

You can use Check Case Status on the Technical Assistance page to follow your request.