Restore operation might fail on Windows 2008 R2

Description

If the disks are not recognized by the Windows virtual disk service (VDS) API, the restore operation might fail on Windows 2008 R2.

Error message

Restore Failed. Disk [xxxxxxxxxxxxxxxxx] is not found on host xxxxx

Corrective action

You can perform one of the following:

Restart the VDS and perform the restore operation.
Perform the following actions:
1. Clean the redundant device entry from the registry.
2. Download the DevNodeClean MS tool from the following location: https://www.microsoft.com/en-in/download/details.aspx?id=42286&Search=true
3. Run the exe file.

Note: Beginning with Windows 8 and Windows 2012, the VDS interface is replaced with Windows Storage management API. The VDS issue with disk surfacing are not exposed in Windows 2012 and 2016.