Upgrading the Unified Manager virtual appliance

You can upgrade the Unified Manager virtual appliance from the 9.7 and 9.8 releases to 9.9.

Before you begin

Ensure the following:

About this task

During the upgrade process, Unified Manager is unavailable. You should complete any running operations before upgrading Unified Manager.

If you have paired Workflow Automation and Unified Manager, you should manually update the host name in Workflow Automation.


  1. In the vSphere Client, click Home > Inventory > VMs and Templates.
  2. Select the virtual machine (VM) on which the Unified Manager virtual appliance is installed.
  3. If the Unified Manager VM is running, navigate to Summary > Commands > Shut Down Guest.
  4. Create a backup copy, such as a snapshot or a clone, of the Unified Manager VM to create an application-consistent backup.
  5. From the vSphere Client, power on the Unified Manager VM.
  6. Launch the VMware Remote Console.
  7. Click the CDROM icon, and select Connect to Disk Image File (.iso).
  8. Select the ActiveIQUnifiedManager-<version>-virtual-update.iso file, and click Open.
  9. Click the Console tab.
  10. Log in to the Unified Manager maintenance console.
  11. In the Main Menu, select Upgrade.
    A message is displayed that Unified Manager is to be unavailable during the upgrade process, and is to resume after completion.
  12. Type y to continue.
    A warning is displayed, reminding you to back up the virtual machine on which the virtual appliance resides.
  13. Type y to continue.
    The upgrade process and the restart of Unified Manager services can take several minutes to complete.
  14. Press any key to continue.
    You are automatically logged out of the maintenance console.
  15. Optional: Log in to the maintenance console, and verify the version of Unified Manager.

After you finish

You can log in to the web UI to use the upgraded version of Unified Manager. Note that you need to wait for the discovery process to finish before performing any task in the UI.