Troubleshooting AutoSupport

If the attempt to send the regularly scheduled AutoSupport message fails, the Most Recent Result attribute updates to Retrying.

The StorageGRID Webscale system attempts to resend the AutoSupport message 15 times every four minutes for one hour. If after one hour a message is not sent, the Most Recent Result attribute updates to Failed. The StorageGRID Webscale system will try again at the next scheduled time. If a failure occurs, check that the StorageGRID Webscale system’s email server is correctly configured and that your email server is running.

In the event that the NMS service is unavailable and thus an AutoSupport message cannot be sent, when the NMS service is once again available, if an AutoSupport message has not been sent in the past seven days, an AutoSupport message is immediately sent; otherwise, AutoSupport maintains its regular schedule.

Note: To send an AutoSupport message, the StorageGRID Webscale system’s email server must be correctly configured.