Triggering AutoSupport messages

You can manually trigger an AutoSupport message at any time.

Before you begin


  1. Select Configuration > AutoSupport.
  2. From the AutoSupport menu, select User-triggered.
  3. Click Send.
    The StorageGRID Webscale system attempts to send an AutoSupport message to technical support. If the attempt is successful, the Last Attempt attribute updates to Successful. If there is a problem, the Last Attempt attribute updates to Failed. The StorageGRID Webscale system does not try again.

    If a failure occurs, check that the StorageGRID Webscale system’s email server is correctly configured and that your email server is running.