Triggering AutoSupport messages

You can manually trigger an AutoSupport message at any time.

Before you begin

You must be signed in to the Grid Management Interface using a supported browser.
To perform this task, you need specific access permissions. For details, see information about controlling system access with administration user accounts and groups.

Select Configuration > AutoSupport.
From the AutoSupport menu, select User-triggered.
Click Send.
The StorageGRID Webscale system attempts to send an AutoSupport message to technical support. If the attempt is successful, the Last Attempt attribute updates to Successful. If there is a problem, the Last Attempt attribute updates to Failed. The StorageGRID Webscale system does not try again.
If a failure occurs, check that the StorageGRID Webscale system’s email server is correctly configured and that your email server is running.