- Issue
- You cannot connect to the appliance.
- Cause
- This could occur if there is a network issue or the hardware installation did not complete successfully.
- Corrective action
- Ping the appliance: ping <E5600_controller_IP>
- Access the StorageGRID Webscale Appliance Installer by opening a browser and entering the following: http://<Management_Port_IP>:8080
For Management_Port_IP, enter the IP address for management port 1 on the E5600SG controller (provisioned during the physical installation).
The StorageGRID Webscale Appliance Installer Home web page appears:
After you install the appliance, the status for each of the procedures on the web page indicates that the procedure is complete.
- Click Configure Admin network, and check the IP.
- If you receive a response from the ping, check that port 8080 is open in the firewalls.
- Reboot the appliance.
- Refresh the installation web page.
- If this does not resolve the connection issue, contact technical support from the NetApp Support Site at mysupport.netapp.com.