After the problem has been defined and its risk and impact assessed, collect data for analysis.
You can use the following steps to collect data, depending on the nature of the problem:
- General data collection steps:
- Perform ingest and retrieval tests.
- List recent changes.
- Check hardware monitoring.
- Grid Management Interface-related data collection steps:
- Check connectivity status.
- Check the status of services.
- Review alarms.
- Plot trends.
- Establish baselines.
- Monitor SSM events.
- Create custom syslog events.
- Trigger an AutoSupport message.
- Optional Grid Management Interface-related data collection steps:
- Run foreground verification: Not a source of data collection.
- Confirm data object locations.
- Non-Grid Management Interface data collection steps:
- Gather audit and application log files, and system data.