Triggering an AutoSupport message

You can manually trigger the sending of an AutoSupport message to technical support. This message includes system and site level attribute information, all alarms raised in the last seven days, the current status of all grid tasks (including historical data), events information as listed on the Grid > site > SSM > Events > Overview page, Admin Node database usage, the number of lost or missing objects (zero or more), and the system’s ILM policy.

Before you begin

About this task

This information can assist technical support in troubleshooting problems with the StorageGRID Webscale system. For more information about AutoSupport, see the Administrator Guide.


  1. Select Configuration > AutoSupport.
  2. Select User-Triggered.

    screenshot described by surrounding text
  3. Click Send.
    Note: To send an AutoSupport message, the StorageGRID Webscale system’s email server must be correctly configured. For more information, see the Administrator Guide.