HE error: Error synchronizing with SANtricity OS Software

The seven-segment display on the E5700SG controller shows an HE error code if the StorageGRID Webscale Appliance Installer cannot synchronize with SANtricity OS Software.

About this task

If the E5700SG controller controller displays HE on its seven-segment display, perform this corrective action.


  1. Check the two interconnect cables between the two controllers, and confirm that the cables and SFP+ transceivers are securely connected.
  2. As required, replace one or both of the cables or SFP+ transceivers, and try again.
  3. If this does not resolve the issue, contact technical support.