Upgrading SANtricity OS Software for the E2800 controller

You might need to upgrade the E-Series SANtricity OS Software on the E2800 controller if the controller is not functioning optimally.

Before you begin

You have contacted technical support and have obtained SANtricity OS Software and NVSRAM files that are compatible with your StorageGRID Webscale appliance.
Attention: Do not upgrade the SANtricity OS Software or NVSRAM in the E2800 controller unless directed to do so by technical support. Contact technical support with any upgrade-related questions.

About this task

You must shut down the E5700SG controller to upgrade the SANtricity OS Software and NVSRAM on the E2800 controller.


  1. From a service laptop or management client, access SANtricity System Manager, and sign in.
  2. Download the new SANtricity OS Software file and NVSRAM file to the management client.
  3. If the StorageGRID Webscale appliance is running in a StorageGRID Webscale system, shut down the E5700SG controller.
    1. From the service laptop, log in to the grid node:
      1. Enter the following command: ssh admin@grid_node_IP
      2. Enter the password listed in the Passwords.txt file.
      3. Enter the following command to switch to root: su -
      4. Enter the password listed in the Passwords.txt file.
      When you are logged in as root, the prompt changes from $ to #.
    2. Stop all StorageGRID Webscale services:/etc/init.d/servermanager stop
    3. Shut down the E5700SG controller:shutdown -h now

      Shutting down the E5700SG controller interrupts the connectivity to the E2800 controller, so you can apply the SANtricity OS Software upgrade.

  4. Follow the instructions in the E2800 and E5700 SANtricity Software and Firmware Upgrade Guide or the SANtricity System Manager online help to upgrade the E2800 controller's firmware and NVSRAM.
    You can choose to activate the upgrade files immediately or wait until a more convenient time.
  5. Once the upgrade operation has completed, power cycle the StorageGRID Webscale appliance.
    1. Turn off both power switches, and wait until all LED and seven-segment display activity has stopped.
    2. Turn on both power switches.
    3. Wait 10 minutes. Confirm that the Attention LEDs on both controllers are off.
  6. Monitor the codes on the seven-segment displays:
    • E2800 controller:

      The final state is 99.

    • E5700SG controller:

      The final state is HA.