Hardware setup appears to hang

The StorageGRID Webscale Appliance Installer might not be available if hardware faults or cabling errors prevent the E5700SG controller from completing its boot-up processing.

1. Watch the codes on the seven-segment displays.

   While the hardware is initializing during power up, the two seven-segment displays show a sequence of codes. When the hardware boots successfully, the seven-segment displays show different codes for each controller.

2. Review the codes on the seven-segment display for the E5700SG controller.
   Note: The installation and provisioning take time. Some installation phases do not report updates to the StorageGRID Webscale Appliance Installer for several minutes.

   If an error occurs, the seven-segment display flashes a sequence, such as HE.

3. To understand what these codes mean, see the following resources:

   Controller	Reference
   E5700SG controller	"Status indicators on the E5700SG controller" "HE error: Error synchronizing with SANtricity OS Software"
   E2800 controller	E5700 and E2800 System Monitoring Guide Note: The codes described for the E-Series E5700 controller do not apply to the E5700SG controller in the appliance.

4. If this does not resolve the issue, contact technical support.