If an attempt to send an AutoSupport message fails, the StorageGRID Webscale system takes different actions depending on the type of AutoSupport message.
Attention: Suppressing email notifications system wide (, Notifications Suppress All check box) suppresses event-triggered AutoSupport emails, even when the Enabled check box is selected on the Event-Triggered AutoSupport page.
Weekly AutoSupport message failure
If a Weekly AutoSupport message fails to send, the StorageGRID Webscale system takes the following actions:
- Updates the Most Recent Result attribute to Retrying.
- Attempts to resend the AutoSupport message 15 times every four minutes for one hour.
- After one hour of send failures, updates the Most Recent Result attribute to Failed.
- Attempts to send an AutoSupport message again at the next scheduled time.
- Maintains the regular AutoSupport schedule if the message fails because the NMS service is unavailable, and if a message is sent before seven days pass.
- When the NMS service is available again, sends an AutoSupport message immediately if a message has not been sent for seven days or more.
User-triggered or Event-triggered AutoSupport message failure
If a user-triggered or an event-triggered AutoSupport message fails to send, the StorageGRID Webscale system takes the following actions:
- Displays an error message if the error is known. For example, an email server configuration error could appear.
- Does not attempt to send the message again.
- Logs the error in nms.log.
Correcting an AutoSupport message failure
If a failure occurs, the following error message might appear on the AutoSupport page: "AutoSupport messages cannot be sent due to incorrect settings on the E-mail Server page."
Check that the StorageGRID Webscale system’s email server is correctly configured and that your email server is running.