You can manually trigger an AutoSupport message at any time.
Before you begin
- You must be signed in to the Grid Manager using a supported browser.
- To perform this task, you need specific access permissions. For details, see information about controlling system access with administration user accounts and groups.
Steps
- Click Send.
The StorageGRID Webscale system attempts to send an AutoSupport message to technical support. If the attempt is successful, the Last Attempt attribute updates to Successful. If there is a problem, the Last Attempt attribute updates to Failed. The StorageGRID Webscale system does not try again.If a failure occurs, verify that the StorageGRID Webscale system’s email server is correctly configured and that your email server is running. The following error message might appear on the AutoSupport page: "AutoSupport messages cannot be sent due to incorrect settings on the E-mail Server page."
The AutoSupport message includes the following information:- StorageGRID Webscale software version
- Operating system version
- System-level and location-level attribute information
- All alarms raised in the last seven days
- Current status of all grid tasks, including historical data
- Events information as listed on the page
- Admin Node database usage
- Number of lost or missing objects
- Grid configuration settings
- NMS entities
- Active ILM policy
- Provisioned grid specification file