Troubleshooting Cloud Storage Pools

If you encounter errors when creating, editing, or deleting a Cloud Storage Pool, use these troubleshooting steps to help resolve the issue.

Error: This Cloud Storage Pool contains unexpected content

You might encounter this error when you try to create, edit, or delete a Cloud Storage Pool. This error occurs if the bucket includes the x-ntap-sgws-cloud-pool-uuid marker file, but that file does not have the expected UUID.

Typically, you will only see this error if you are creating a new Cloud Storage Pool and another instance of StorageGRID is already using the same Cloud Storage Pool bucket.

Try these steps to correct the issue:

Check to make sure that no one in your organization is also using this bucket as a Cloud Storage Pool.
Delete the x-ntap-sgws-cloud-pool-uuid file from the bucket and try configuring the Cloud Storage Pool again.

Error: Could not create or update Cloud Storage Pool. Error from endpoint

You might encounter this error when you try to create or edit a Cloud Storage Pool. This error indicates that some kind of connectivity or configuration issue is preventing StorageGRID from writing to the Cloud Storage Pool bucket.

To correct the issue, review the error message from the endpoint. Then, try one or more of the following:

Create an external bucket with the same name you entered for the Cloud Storage Pool, and try to save the new Cloud Storage Pool again.
Correct the bucket name you specified for the Cloud Storage Pool, and try to save the new Cloud Storage Pool again.

Error: Failed to parse CA certificate

You might encounter this error when you try to create or edit a Cloud Storage Pool. The error occurs if StorageGRID could not parse the certificate you entered when configuring the Cloud Storage Pool.

To correct the issue, check the CA certificate you provided for issues.

Error: A Cloud Storage Pool with this ID was not found

You might encounter this error when you try to edit or delete a Cloud Storage Pool. This error occurs if the endpoint returns a 404 response, which can mean either of the following:

The credentials used for the Cloud Storage Pool do not have read permission for the bucket.
The bucket used for the Cloud Storage Pool does not include the x-ntap-sgws-cloud-pool-uuid marker file.

Try one or more of these steps to correct the issue:

Check that the user associated with the configured Access Key has the requisite permissions.
Edit the Cloud Storage Pool with credentials that have the requisite permissions.
If the permissions are correct, contact Support.

Error: Could not check the content of the Cloud Storage Pool. Error from endpoint

You might encounter this error when you try to delete a Cloud Storage Pool. This error indicates that some kind of connectivity or configuration issue is preventing StorageGRID from reading the contents of the Cloud Storage Pool bucket.

To correct the issue, review the error message from the endpoint.

Error: Objects have already been placed in this bucket

You might encounter this error when you try to delete a Cloud Storage Pool. You cannot delete a Cloud Storage Pool if it contains data that was moved there by ILM, data that was in the bucket before you configured the Cloud Storage Pool, or data that was put in the bucket by some other source after the Cloud Storage Pool was created.

Try one or more of these steps to correct the issue:

Follow the instructions for moving objects back to StorageGRID in "Lifecycle of a Cloud Storage Pool object."
If you are certain the remaining objects were not placed in the Cloud Storage Pool by ILM, manually delete the objects from the bucket.
Note: Never manually delete objects from a Cloud Storage Pool that might have been placed there by ILM. If you later attempt to access a manually deleted object from StorageGRID, the deleted object will not be found.