StorageGRID software logs

You can use StorageGRID logs to troubleshoot issues.

These logs can be accessed by logging in as admin and then su to root using the password listed in the Passwords.txt file.

Category	File name	Notes	Found on
General	/var/local/log/bycast.log	The file bycast.log is the primary StorageGRID troubleshooting file. The file bycast-err.log contains a subset of bycast.log (messages with severity ERROR and CRITICAL). CRITICAL messages are also displayed in the system. Select Support > Grid Topology. Then select `Site` > `Node` > SSM > Events.	All grid nodes
	/var/local/log/bycast-err.log
	/var/local/core/	Contains any core dump files created if the program terminates abnormally. Possible causes include assertion failures, violations, or thread timeouts. Note: The file /var/local/core/kexec_cmd usually exists on appliance Storage Nodes and does not indicate an error.
Server Manager	/var/local/log/servermanager.log	Log file for the Server Manager application running on the server.	All grid nodes
	/var/local/log/GridstatBackend.errlog	Log file for the Server Manager GUI backend application.
	/var/local/log/gridstat.errlog	Log file for the Server Manager GUI.
Services	/var/local/log/acct.errlog		Storage Nodes running the ADC service
	/var/local/log/adc.errlog	Contains the Standard Error (stderr) stream of the corresponding services. There is one log file per service. These files are generally empty unless there are problems with the service.	Storage Nodes
	/var/local/log/ams.errlog		Admin Nodes
	/var/local/log/arc.errlog		Archive Nodes
	/var/local/log/clb.errlog		API Gateway Nodes
	/var/local/log/cmn.errlog		Admin Nodes
	/var/local/log/cms.errlog		Storage Nodes
	/var/local/log/cts.errlog	This log file is only created if the Target Type is "Cloud Tiering - Simple Storage Service (S3)".	Archive Nodes
	/var/local/log/dds.errlog		Storage Nodes
	/var/local/log/idnt.errlog		Storage Nodes running the ADC service
	/var/local/log/ldr.errlog		Storage Nodes
	/var/local/log/nms.errlog		Admin Nodes
	/var/local/log/ssm.errlog		All grid nodes
NMS	/var/local/log/nms.log	Captures notifications from the Grid Manager and the Tenant Manager. Captures events related to the operation of the NMS service, for example, alarm processing, e-mail notifications, and configuration changes. Contains XML bundle updates resulting from configuration changes made in the system. Contains error messages related to the attribute downsampling done once a day. Contains Java web server error messages, for example, page generation errors and HTTP Status 500 errors.	Admin Nodes
	/var/local/log/nms.errlog	Contains error messages related to MySQL database upgrades. Contains the Standard Error (stderr) stream of the corresponding services. There is one log file per service. These files are generally empty unless there are problems with the service.