Defining the problem

The first step to solving a problem is to define the problem clearly.

This table provides an example of the type of information that you would collect to define the problem:

Question	Sample response
What is the StorageGRID system doing or not doing? What are its symptoms?	Client applications are reporting that objects cannot be ingested into StorageGRID. Many alarms have been triggered.
When did the problem start?	Object ingest was first denied at about 14:50 on January 8, 2019.
How did you first notice the problem?	Notified by client application. Also received email notifications.
Is the problem reproducible?	Problem is ongoing.
What is the frequency of the problem?	This is the first time this has happened.