Checking the system's condition before upgrading software

Before upgrading a StorageGRID system, you must verify the system is ready to accommodate the upgrade. You must ensure that the system is running normally and that all grid nodes are operational.


  1. Sign in to the Grid Manager using a supported browser.
  2. Check for and resolve any active alarms.
    For information on specific alarms, see troubleshooting instructions.
  3. Confirm that no conflicting grid tasks are active or pending.
    1. Select Grid.
    2. Select Site > primary Admin Node > CMN > Grid Tasks > Configuration.

      Information lifecycle management evaluation (ILME) tasks are the only grid tasks that can run concurrently with the software upgrade.

    3. If any other grid tasks are active or pending, wait for them to finish or release their lock.
      Note: Contact technical support if a task does not finish or release its lock.
  4. Refer to the lists of internal and external ports in the 11.2 version of the installation instructions for your platform, and ensure that all required ports are opened before you upgrade.
    Specifically, you must ensure that these ports are not blocked between sites or nodes:
    • 9999: Used for internal traffic for multiple services, including maintenance procedures, metrics, and networking updates.
      Attention: The upgrade prechecks for StorageGRID 11.2 will fail if StorageGRID cannot communicate on port 9999.
    • 18017: Used for internal HTTPS communications among Storage Nodes and between Storage Nodes and Admin Nodes.
  5. Confirm that any clients that use Transport Layer Security (TLS) to communicate with Admin Nodes are using TLS 1.2.
    Attention: After you upgrade to StorageGRID 11.2, you can no longer use TLS 1.1 when signing in to the Grid Manager, Tenant Manager, Grid Management API, or Tenant Management API.