Configuring AutoSupport

AutoSupport enables technical support to proactively monitor the health and status of your StorageGRID system and troubleshoot any problems that might occur. Technical support can also monitor the storage needs of your system and help you determine if you need to add new nodes or sites.

You can use any combination of the following choices to send AutoSupport messages to technical support:

You can choose one of three protocols for sending AutoSupport messages: HTTPS, HTTP, or SMTP. If you use SMTP as the protocol for AutoSupport messages, you must configure an SMTP mail server. The same mail server is used for alarm email notifications. If you send AutoSupport messages using HTTPS or HTTP, you can configure a non-transparent proxy server between Admin Nodes and technical support.