Log files

The following sections list the logs used to capture events, diagnostic messages, and error conditions. You might be asked to collect log files and forward them to technical support to assist with troubleshooting.

Attention: These tables are for reference only. The logs are intended for advanced troubleshooting by technical support. Advanced techniques that involve reconstructing the problem history using the audit logs and the application log files are beyond the scope of this guide.
To access these logs, you can collect log files and system data (Support > Logs). Or, if the primary Admin Node is unavailable or unable to reach a specific node, you can access the logs for each grid node, as follows:
  1. Enter the following command: ssh admin@grid_node_IP
  2. Enter the password listed in the Passwords.txt file.
  3. Enter the following command to switch to root: su -
  4. Enter the password listed in the Passwords.txt file.