Configuring global email notifications

In order to receive global email notifications, recipients must be a member of a mailing list and that list must be added to the Notifications page. Notifications are configured to send email to recipients only when an alarm with a specified severity level is triggered or when a service state changes. Thus, recipients only receive the notifications they need to receive.

Before you begin

About this task

Use these settings to configure global notifications for alarms. These settings are not used for alert notifications.

If an email address (or list) belongs to multiple mailing lists, only one email notification is sent when a notification triggering event occurs. For example, one group of administrators within your organization can be configured to receive notifications for all alarms regardless of severity. Another group might only require notifications for alarms with a severity of critical. You can belong to both lists. If a critical alarm is triggered, you receive only one notification.

Steps

  1. Select Alarms. Then, in the Alarms section of the menu, select Email Setup.
  2. From the Email menu, select Notifications.
  3. Click Edit edit icon (or Insert insert icon if this is not the first notification).
  4. Under E-mail List, select the mailing list.
  5. Select one or more alarm severity levels and service states:
    Category Notification Type Description
    Severity Level Notice An unusual condition exists that does not affect normal operation.
    Minor An abnormal condition exists that could affect operation in the future.
    Major An abnormal condition exists that is currently affecting operation.
    Critical An abnormal condition exists that has stopped normal operation.
    Service State Unknown An unknown condition exists that has stopped normal service operation.
    Administratively Down A condition whereby a service has been purposefully stopped.
  6. Click Apply Changes.
    Notifications will be sent to the mailing list when alarms with the selected alarm severity level or service state are triggered or changed.